Privacy Policy

Who handles your information

Vijay Kumar Tiwari, trading as Orbit Engineering Solutions operates this website as a proprietorship based at GF, E-45, Pride City, Katara Hills, Bhopal, Madhya Pradesh 462043, India. This policy applies to this website and information you send us through its listed business contact channels.

For privacy questions or complaints, contact Vijay Kumar Tiwari, Grievance Officer and Proprietor, at info@orbitengineerings.com or +91 70241 28029.

Information and purposes

We collect the details you choose to submit to respond to your particular request. Please provide only information relevant to your business enquiry. Do not send passwords, payment-card details, Aadhaar or other identity documents, health information, confidential plant credentials or personal information about other people without authority.

• Contact and client enquiries: name, email, optional telephone number and your message, to answer the enquiry and follow up on the same project or service.
• Quotation requests: name, email, optional telephone number, selected product and any message, to discuss requirements and prepare a quotation.
• Brochure requests: name and email, with optional telephone and company, to provide the brochure and follow up on that specific interest. Email marketing is a separate choice.
• Recruitment: CV, contact details and application information that you email to our careers address, for recruitment and candidate correspondence. There is no active CV-upload form on this website.
• Consent records: the form type, purpose, page pathname, notice version, consent choices and submission time, to document your request and choices. Formspree also records receipt of the submission.
• Technical information: hosting and form providers may process IP addresses, browser/request information and security logs to deliver and protect their services.

Optional email marketing

The email-marketing checkbox is optional and starts unchecked. Declining it does not prevent an enquiry, quotation request or brochure download. If you opt in, we may email product, service and company updates. That permission does not cover promotional telephone calls, SMS or WhatsApp campaigns.

Withdraw marketing permission at any time by replying “unsubscribe” to a marketing email or emailing info@orbitengineerings.com with the subject “Unsubscribe”. We stop promotional use after receiving and processing the request. We may retain a restricted suppression record so that you are not added again. Existing enquiries are not treated as marketing permission.

Service providers and transfers

Forms are sent over HTTPS to Formspree, which receives the submission and delivers it to our business inbox. Formspree processes information using infrastructure in the United States and potentially other countries. Copies may remain in its submission dashboard, our email service and authorised business records. Our public website is hosted through GitHub Pages; GitHub processes technical request information under its own privacy statement.

Google Maps is loaded only when you select “Load Google Map”. Loading it connects your browser to Google, which may process technical information and use its own cookies. Links to WhatsApp, IndiaMART, social platforms and other external services open those services; their own privacy terms apply. A WhatsApp callback opens a draft containing the details you entered; you must send it yourself.

We do not sell enquiry details. We share relevant information with service providers to operate the website and handle your request, and where required by applicable law or to establish or defend legal rights. Provider locations and legal safeguards are reviewed before introducing a new processing service.

AI assistance and your choice

The assistant can display local FAQs and business contact information without sending your question to an AI provider. External AI chat is unavailable until our provider review is complete. When enabled, an in-chat notice will identify the reviewed providers and require an adult-user confirmation and specific permission before the first external message.

With that permission, your message and a limited recent chat history pass through our Cloudflare Worker to the reviewed AI provider. The supported integrations are Google Gemini and OpenRouter; OpenRouter can route to a model provider. Only providers named in the active notice and approved in our configuration may receive a chat. Provider retention, security and model-training settings must be checked before activation; we do not promise that providers never store messages.

Use the human-contact option if you prefer. Do not enter sensitive, personal or confidential information in the assistant. “Stop AI chat” stops further requests and clears the chat held in this page; it does not delete information already processed by a provider. Contact us for help with a provider-related privacy request.

Storage, retention and security

Chat history and AI permission are held in page memory. The orbi-greeted sessionStorage flag remembers whether the greeting was shown in the current tab session. Fonts are served from this website. We do not currently install analytics or advertising pixels. See Cookies & Storage for details.

Closed or unconverted enquiries and associated marketing permissions are reviewed for deletion 12 months after the last meaningful interaction. Unsuccessful recruitment applications are reviewed 12 months after the recruitment process closes. This is an operational review covering Formspree, inboxes, exports and marketing lists; it is not an automatic website deletion timer.

Contracts, accounts, consent evidence, security records, suppression records and information subject to a legal hold may need restricted retention for applicable legal or security purposes. We stop unrelated business or marketing use while retaining such records. Applicable statutory retention takes precedence, including requirements as they commence under the phased data-protection framework.

We use HTTPS for website forms and restrict business-record access to authorised staff and service providers. No system can guarantee complete security. If you suspect a data incident, contact the privacy/grievance contact promptly and avoid including further sensitive details.

Your requests, children and changes

You can request access to information you supplied, correction, withdrawal of consent or deletion by contacting info@orbitengineerings.com. We may ask for proportionate information to verify that the request is yours; do not send an identity-document scan unless a lawful, necessary method has been agreed. We explain any legal reason that prevents full deletion. Withdrawal does not undo earlier processing and may prevent us from completing the related request.

This website and its enquiry/AI facilities are intended for adult business representatives aged 18 or over. We do not offer services directed at children or seek children’s personal data. Contact us if a child’s information was supplied so we can assess and address it under applicable law.

We aim to respond to privacy grievances within one month of receipt. This contact process does not limit rights or remedies available under applicable law. We update this policy when practices change and publish a new version/date; materially new purposes require the appropriate notice and permission.

Contact Orbit Engineering Solutions

Vijay Kumar Tiwari, trading as Orbit Engineering Solutions (Proprietorship)

GF, E-45, Pride City, Katara Hills, Bhopal, Madhya Pradesh 462043, India

Phone: +91 70241 28029 | Email: info@orbitengineerings.com

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